Shipping & Delivery

We offer free standard shipping on every order to supported destinations — there is no minimum spend and no surprise delivery charge at checkout.

Delivery time

For most Averoxe products, estimated delivery is 4–7 business days. Some products fulfilled from a local supplier may have a shorter estimate, and that will be shown clearly on the product page. For example, selected UK-local products may show an estimated delivery of 3–5 business days.

The delivery estimate shown on the product page is the best estimate for that specific item and destination.

Fulfilment type	Estimated delivery
Standard Averoxe products	4–7 business days
Selected locally fulfilled products	Use the estimate shown on the product page

Delivery estimates are not guarantees. Carrier delays, customs inspections, severe weather and peak shopping periods can occasionally add time beyond our control.

Shipping cost

Free standard shipping is available to all supported destinations. The cost is already included in the product price, so there is no additional standard shipping charge at checkout.

Tracking your order

Your tracking number is emailed to you once the parcel is handed to the carrier. Tracking can take a short time to show its first scan after dispatch. If your tracking does not update for several business days, email us and we will check it for you.

Split shipments

We work with a network of fulfilment partners, so items from one order may sometimes ship from different locations and arrive in separate parcels. There is no extra shipping cost to you, and each parcel receives its own tracking number where available.

Customs, duties and taxes

Import duties, taxes and customs fees can vary by destination. Where they apply and are not collected at checkout, they may be the responsibility of the recipient under local rules.

Incorrect addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email us as soon as possible and we will correct it if the order has not shipped. Once a parcel has left the facility, the address might no longer be changeable.

Lost or damaged parcels

If your parcel arrives damaged, photograph it before unpacking where possible and email us within 7 days of delivery. If tracking stops updating or a parcel is marked delivered but has not arrived, contact us and we will investigate with the carrier and help with the appropriate replacement or refund.