FAQ

Short answers to the questions we get most often. If yours isn't here, email support@averoxe.com and a person will reply, usually within one business day.

Orders

How do I know my order went through?
You'll get a confirmation email within a few minutes of ordering. If it hasn't arrived, check your spam folder and, if it's still missing, email us and we'll confirm it manually.

Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email us as soon as possible with your order number. Once a parcel is with the carrier, you can use our returns process after delivery.

Can I change my shipping address after ordering?
Email us as soon as possible. If the order hasn't shipped we'll update it. After dispatch, the address might no longer be changeable.

Shipping

How much is shipping?
Free standard shipping is available on every order to supported destinations. No minimum spend.

How long will my order take?
Most products are estimated to arrive within 4–7 business days. Some locally fulfilled products can arrive sooner; when a different estimate applies, it is shown on that product page. For example, selected UK-local products may show 3–5 business days.

Do you ship to my country?
We ship to the supported destinations available in our store. Use the country selector or checkout to confirm availability for your destination.

Where do your products ship from?
We work with a network of fulfilment partners, including local suppliers for selected products, so the shipping location can vary by product and destination.

Where is my tracking number?
It's emailed to you when the parcel is handed to the carrier. Tracking can take a short time to display its first scan. If it is not updating after several business days, email us.

Why did my order arrive in separate parcels?
Items can sometimes ship from different fulfilment locations. You aren't charged extra standard shipping, and each parcel receives its own tracking number where available.

Will I pay customs or import duties?
Possibly, depending on your destination and local rules. Where duties or taxes apply and are not collected at checkout, they may be the recipient's responsibility.

Returns and refunds

What's your return policy?
30 days from delivery, and returns are free — we send a prepaid label. Items need to be unused and in their original packaging. Full details are on our Returns & Refunds page.

How long do refunds take?
5–10 business days after your return arrives and is inspected, back to your original payment method.

My item arrived damaged. What now?
Email us within 7 days of delivery with a photo and your order number. You'll get a replacement or a full refund, your choice, at no cost to you.

Can I exchange instead of returning?
Yes. The quickest route is to return for a refund and reorder, but tell us if you'd prefer a straight swap and we'll arrange it.

Products

What do you sell?
A curated range across home, wellness & fitness, lifestyle, and tech & gadgets.

Are your products covered by a warranty?
Manufacturer warranties apply where the maker offers one; check the product page. On top of that, anything faulty within 30 days of delivery is covered by us directly.

Something I want is out of stock.
Email us the product name and we'll tell you whether and when it's coming back.

Payment and security

What payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout. The full list appears on the payment step.

Is it safe to pay here?
Checkout is processed by Shopify over an encrypted connection. We never see or store your full card number.

What currency are prices in?
Prices display in your local currency where supported, and you're charged in the currency shown at checkout.