Short answers to the questions we get most often. If yours isn't here, email oday.ashour1993@gmail.com and a person will reply, usually within one business day.
Orders
How do I know my order went through?
You'll get a confirmation email within a few minutes of ordering. If it hasn't arrived, check your spam folder before assuming something went wrong — and if it's still missing, email us and we'll confirm manually.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email us as soon as possible with your order number. Once a parcel is with the carrier we can't recall it, but you can return it free of charge.
Can I change my shipping address after ordering?
Email us within 24 hours. If the order hasn't shipped we'll update it. After that the address is fixed.
Shipping
How much is shipping?
Free, worldwide, on every order. No minimum spend.
How long will my order take?
1–3 business days to process, then 7–15 business days in transit — roughly 8–18 business days in total. Customs and peak periods can add time.
Do you ship to my country?
We ship worldwide. If your country can't be selected at checkout, email us and we'll look into it.
Where do your products ship from?
We work with a network of fulfilment partners, so items can ship from different locations depending on the product and your destination.
Where is my tracking number?
It's emailed to you when the parcel is handed to the carrier. First scans can take 2–5 business days to appear, which is normal. Nothing after 7 business days? Email us.
Why did my order arrive in separate parcels?
Items sometimes ship from different facilities. You aren't charged extra, and each parcel has its own tracking.
Will I pay customs or import duties?
Possibly, depending on your country's rules. Duties are set by the destination country, aren't charged by us, and are the recipient's responsibility.
Returns and refunds
What's your return policy?
30 days from delivery, and returns are free — we send a prepaid label. Items need to be unused and in their original packaging. Full details are on our Returns & Refunds page.
How long do refunds take?
5–10 business days after your return arrives and is inspected, back to your original payment method.
My item arrived damaged. What now?
Email us within 7 days of delivery with a photo and your order number. You'll get a replacement or a full refund, your choice, at no cost to you.
Can I exchange instead of returning?
Yes. The quickest route is to return for a refund and reorder, but tell us if you'd prefer a straight swap and we'll arrange it.
Products
What do you sell?
A curated range across wellness & fitness, lifestyle, and tech & gadgets. We stock a small selection rather than a large catalogue.
Are your products covered by a warranty?
Manufacturer warranties apply where the maker offers one; check the product page. On top of that, anything faulty within 30 days of delivery is covered by us directly.
Something I want is out of stock.
Email us the product name and we'll tell you whether and when it's coming back.
Payment and security
What payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout. The full list appears on the payment step.
Is it safe to pay here?
Checkout is processed by Shopify over an encrypted connection. We never see or store your full card number.
What currency are prices in?
Prices display in your local currency where supported, and you're charged in the currency shown at checkout.
Contact
How do I reach a human?
Email oday.ashour1993@gmail.com or use the contact form. We answer within one business day, Monday to Friday.